Axia College Material Appendix B Roles and Behaviors |Description of Company |My business would be a small cafe and bakery. We would cater to the early morning | | |and lunch crowds. We would make and sell doughnuts, pastries, and muffins. We would| | |sell breakfast sandwiches as well. For the lunch crowd we would sell homemade soups | | |(family recipes,) sandwiches (mostly cold sandwiches) and salads.
We will offer | | |local coffee and produce. | | Roles and Behaviors | |Entrepreneurs | | | |The entrepreneur is the brains behind the business.
He or she will be responsible | | |for finding the right suppliers. They are responsible for keeping the business | | |profitable. They are the one who will take care of all issues a manager cannot | | |handle. They will be the financial say in things. They should exhibit professional | | |behavior at all time.
They will respect employees, and keep the door open for any | | |suggestions that will help the business. They will be the link to keeping involved | | |with the surrounding community. | | | | | | | | | |Managers | | | |The manager is responsible for the day-to-day running of the business. They are | | |responsible for ordering supplies and making sure, they are there when needed.
They | | |are responsible for keeping accurate records, making sure we are not losing money to| | |high labor. This person is responsible for making the decisions when hiring and | | |firing any employees. The manger will handle any issues like sick employees, shifts | | |that need covered. | | | | |The manager must keep a level head at all times. They must treat every employee with| | |respect. They must make themselves available to talk with employees without | | |judgment or personal feelings.
The manager must also be open to suggestions and | | |opinions from employees and bring the issues to the owner. They also should be open | | |to suggestions and ideas from employees and keep the line of communication open with| | |the owner. | | | | | | | | | | | | |Employees |Employees are what help maintain a successful business.
Their main job is to keep | | |customers happy. They are responsible for the working of the shop. They are there | | |to cook, clean, bake, and serve. They are there to do the work the manager cannot | | |do. | | | | | |They should have a good work ethic.
They will be respectful and clean, They must | | |maintain a level of professionalism. I want my employees to make customers feel like| | |family. They must keep home at home and work at work. They must be able to work | | |without the manager standing over them and telling them what to do. They must | | |remember the customer is always right, as long as it does not break any laws or harm| | |anyone. | | | | | | | | | | | | | | | What behaviors and attitudes should be |I want my business to have the behavior of a Sunday dinner at home. I want my | |cultivated in your organization? |employees to treat customers like family. | | |A good attitude will become contagious. Employees help make a business, customers | | |keep it going. A down home southern cafe. | | | | | | | | | | | |